Day 13

23rd March 2010 (Wednesday)

In first presentation, I learned about what digital preservation entails. As we move into electronic era of digital object, it is important that the library as an organization in the information business, should follow suit and embrace this tool to improve its service. There are new services that are being introduced in the library sector and one of them is digital repository, OPEN Source and electronic books. In the second presentation, I learned about how to create and compile an e-information strategy and also how to get all staff members in the organization involved in whole strategy. In the presentation about customer service, I have learned all the skills on how to make sure that all our customers are treated with respect and in all our planning strategy, the customer should receive high attention. As a customer driven organization, the value that a customer must receive, should be of high quality. In the presentation about competitive intelligence, I learned about What is competitive intelligence? How does competitive intelligence fit into the strategic planning process? What is the role of knowledge management and how does it relate to competitive intelligence? Is competitor analysis identical to competitive intelligence? How can competitive intelligence become part of a corporate intranet strategy? How do we train our employees to beware of corporate espionage and protect our intellectual property? Do the companies we compete with engage in competitive intelligence on us and what is the effectiveness of their competitive intelligence process? How do we measure the effectiveness of our own CI process?

Important sites
Customer services
http://www.libraryjournal.com/article/CA6677264.html
http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/

Competitive Intelligence
http://www.aurorawdc.com/whatisci.htm

digital preservation
http://www.nedcc.org/resources/digital/downloads/DigitalPreservationSelfAssessmentfinal.pdf
http://www.bl.uk/aboutus/stratpolprog/ccare/introduction/digital/digpresstrat.pdf